Chatbots: Smart communication with Artificial Intelligence

Chatbots, Smart Communication with Artificial Intelligence (A.I.)

What are chatbots?

Chatbots, also known as smart bots, are flavour of the month in the tech community at the moment, but like many technologies, they are not an entirely new concept. The main reason they are currently making big waves is because they have become a lot smarter.

As technology evolves, so does technology’s ability to provide humans with more efficient and effective ways to solve problems. Chatbots provide a mechanism for big brands and publishers to reach their users in new and innovative ways, and as traditional communication transitions to message-based communication, we see an increasing need for these smart bots in chat applications such as Slack, Facebook, WeChat and Kik.

Smart bots, artificially intelligent driven software, have the ability to learn over time, enabling them to provide more intelligent responses to the end user. I think we are quite some time away from these smart bots turning into “Skynet” with plans of destroying the human race, but we are at the beginning of a new era in technology.

My team and I specialize in Web Real-Time Communications (WebRTC) development and while WebRTC is not specifically related to artificial intelligence and chatbots, the use of artificial intelligence supplies us with innovative ways to provide enhanced communications within our clients’ applications.

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