Communication Channels

Microsoft Azure

A New Approach for Providing Exceptional Customer Experiences

Pylon Manufacturing is a leading automotive aftermarket supplier with nearly 40 years of experience, specializing in the design, engineering, manufacturing, and marketing of quality wiper blades.

Key Project Metrics

Decrease In Time to Find Blades

Vehicle Fitments Available

Retail Locations

Modern Communication Strategies for Traditional Businesses

Pylon needed to enhance the customer service experience for customers requiring wiper blade replacements for their automobiles. Because the existing experience was outdated, customers had difficulty in identifying the correct blades to purchase, leading to frustration and poor user experience.

Blacc Spot Media built an intelligent SMS Bot that allowed customers to use a Short-Code allowing them to text in their vehicle’s year, make and model in order to receive detailed information on the right wiper blades for their vehicle. Additionally, customers have the ability to receive reminders and promotions.

The intelligent SMS Bot solution facilitated a 95% decrease in the time it took customers to identify the appropriate wiper blades for their vehicles. Additionally, the marketing team could use the information collected to send promotions and reminder messages to facilitate enhanced customer engagement.

Read the Full Story

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Learn how we built an intelligent SMS Chatbot for Pylon Manufacturing that provided customers with the right wipers blades for their car in less than 30 seconds.

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